Contact BuildCity Support

Support email

The fastest way to reach BuildCity support is email. Include your username, city name, browser, device, and a short description of what happened so the issue can be checked without extra back-and-forth.

Email

support@buildcity.io

Support is available in English and Korean. Critical account, payment, and privacy requests are prioritized.

What we can help with

Account access Login issues, email verification, lost usernames, temporary password questions, and account deletion requests.

City and save issues Missing city data, save errors, map loading problems, broken thumbnails, or unexpected population and tax behavior.

Payments and gems PayPal transaction checks, missing gem delivery, purchase questions, and shop-related support.

Bug reports Rendering errors, browser crashes, translation issues, inaccessible controls, or gameplay logic that appears inconsistent.

Privacy requests Questions about stored account data, privacy policy details, data correction, deletion, or other user rights.

Feature feedback Suggestions for buildings, balance changes, accessibility improvements, guides, or new city systems.

Before contacting support

For common gameplay questions, these public pages may answer the issue immediately:

Response expectations

BuildCity is operated as a small independent web game. Support is handled manually, and messages with clear reproduction steps, account identifiers, screenshots, or PayPal transaction IDs can be resolved faster.

Security and privacy

Do not send your password. BuildCity support will never ask for your password, full payment credentials, or private authentication codes.